Discovery call
We ask about your volumes, your pain points, the systems you already run and what good looks like. No demo, no pitch — just questions.
Free Consulting
Consulting
We learn your operation before we recommend a thing.
Most logistics software projects go wrong because the vendor sells first and listens second. We work the other way around. Our consultants walk your warehouse, sit with your dispatch team and follow a real order end to end — then tell you honestly what will and won’t fix the problem.
- Operations audit across ordering, warehouse, routing and delivery
- Gap analysis against your ERP, carrier and telematics systems
- An honest roadmap: quick wins first, bigger projects scoped properly
- No lock-in — the report is yours even if you go no further with us
Our process
Four steps from first call to a plan you can act on.
On-site audit
A consultant visits your warehouse and yard, maps the current process end to end and finds where time, stock and cost are leaking out.
Gap report
A plain-English report: what’s working, what isn’t, and the realistic options — each with an effort and payback estimate.
Roadmap & handover
A prioritised roadmap with quick wins and longer projects clearly separated. Build it with us, or take the plan to your own team.
What we look at
Every part of your logistics stack, not just the obvious bits.
Our consultants are product specialists, not generalists. Each audit covers the areas that actually matter for your operation.
Order management
- How B2B customers place and track orders today
- ERP sync gaps and manual re-keying hotspots
- Credit holds and approval workflows
- Backorder visibility and customer comms
Warehouse management
- Racked versus bulk storage efficiency
- Pick paths, labels and docket accuracy
- Stock accuracy and cycle count frequency
- Inbound receiving and putaway speed
Route planning
- How manifests are built — and how long it takes
- Vehicle utilisation and load compliance
- Driver debrief and re-run frequency
- Customer time-window compliance
Delivery management
- Dispatch process and driver app adoption
- Live GPS visibility for ops and customers
- ePOD capture and dispute resolution time
- Third-party carrier integration gaps
Integration & data
- ERP, accounting and eCommerce connection health
- Telematics and carrier API coverage
- Data quality and duplicate record issues
- Reporting gaps and spreadsheet workarounds
AI & automation readiness
- Where manual data entry can go today
- Docket and invoice reading with SynvoraBot
- Demand and replenishment signals worth trusting
- The data foundation needed before AI pays off
From advice to action
Consulting leads to implementation — when you’re ready.
There’s no pressure to build anything after the audit. Some clients take the report to their own IT team. Others come back six months later. When you do move forward, the advantage is that we already know your operation — no second discovery round, no surprises mid-project.
- Implementation starts from the gap report, so nothing is redone
- Fixed-scope projects with clear milestones and sign-off points
- Go-live support, then an ongoing managed service if you want it
- Australian-based consultants and developers — we build what we sell
How long does the audit take?
For a single-site operation the on-site visit is usually one day, with the gap report back within five business days. Multi-site or more complex operations are scoped after the discovery call — you’ll have a clear timeframe before we start.
Do we have to buy software to get the consulting?
No. The audit and gap report are a standalone engagement. We charge for the consulting work itself, not as a lead-in to a mandatory software sale. If one of our products fits, we’ll say so and explain why — but the report is honest either way.
Who actually does the work?
Synvora’s own consultants — people who have worked inside warehouses and dispatch offices, not career consultants reading from a playbook. We don’t subcontract discovery or audit work.
What if we already have a WMS or TMS?
Common, and fine. The audit assesses how well your existing systems are configured and integrated, then tells you honestly whether you’re better off tuning what you have or replacing one component. We won’t sell you a new system if the current one just needs configuring properly.
Can you look at just one part of our operation?
Yes. If you already know the problem sits in route planning, or in the warehouse, or in how customers place orders, we can scope the audit to that area. The discovery call settles what’s right for you.
Do you work outside Australia?
Our market is Australia and all on-site work happens here. For remote engagements elsewhere, talk to us — some work can be done over video with system access, depending on complexity.
Start with a conversation, not a demo.
Tell us what your operation looks like and where the pressure points are. We’ll tell you honestly whether and how we can help.